Vinsales | AI driven sales

Frequently Asked Questions

Here are the answers to some of the most common questions we hear from our appreciated customers.

Common Questions


When you sign up, you instantly get access to all the features in our mobile application for 60 days. Post that, you will receive an email to select a paid plan. Once you upgrade, you can continue using the product. If you choose not to continue, your account will be suspended.

We understand that the privacy and security of your data is vital, so we are committed to providing a highly secure and reliable environment you can trust. Our servers are hosted in a world-class data center that is protected by 24-hour surveillance and we ensure that our application is always up-to-date with the latest security patches.

Vintellus Inc is certified and complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Privacy Shield Principles and our Privacy Shield certification is available here.

Visa, Mastercard, Discover and American Express credit cards are accepted across currencies (American Express and Discover cards are not accepted for INR currency). We accept check payment and offline payments in USD currency and this applies only for US and Canada customers.

Yes. In addition to monthly subscriptions, Vinsales is also available as an annual subscription. Annual Subscriptions offer saves two months subscription compared to monthly subscription. You pay 10 months fee for 12 month use and the payment is done annually at the beginning of the subscription.

If you’re not satisfied with Vinsales app or service, we offer a 30-day money-back guarantee. No questions asked.

Refunds for Vinsales are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

Once users are created they are automatically counted towards billing even if they don’t accept the invite or ever login.

We offer flexible “per user” pricing, so you’ll never pay for more than you need.

Vinsales software uses a “per-user” pricing model. This means you will always pay for precisely the number of users you have on your team and not for more than you need.

Plus, our standard pricing is progressinve, so the more users you have, the lower the average price per user.

The Site Administrator does the management of user access and subscribed services; this is the best person to contact within your organization about changes made to your subscription. If you do not know who your Site Administrator is, you can contact the Technical Contact listed on an invoice or chat with us and we can help identify the Site Administrator.

If you have questions about Vinsales or the sign up process, please email us at [email protected] and we will be glad to answer all your questions.

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